Gapsted Estate is a family-owned winery located in the Alpine Valleys, Victoria, with a strong focus on emerging varieties such as Tempranillo, Sangiovese, Pinot Grigio and Prosecco as well as our iconic Saperavi. We are renowned for producing exceptional wines from alternative grape varieties that thrive in Victoria’s Alpine region and demonstrating our ongoing commitment to wine excellence and the driving force behind our team

Wine Club, Brand and Customer Service Assistant

We need a positive person who thrives on detail, and who enjoys going above and beyond to ensure our customers receive top quality service, every time.

Key tasks

• Processing and fulfilling online, phone and in-person orders
• Confidently manage customer enquiries, which may include delivery queries through to questions about our extensive portfolio of wines
• Assist with maintenance of customer database
• Undertake outbound telemarketing to existing customers and Wine Club members
• Provide excellent customer service and collaborate well with management, production and supply chain, cellar door and sales and marketing as needed
• Wholesale sales order processing and documentation support
• Wholesale sales control support
• Other administrative tasks as required
• Attend external trade and consumer show events, as required
• Provide support to our Brand Manager.
• Provide support to our Customer Service team.

Key traits (please provide work-related examples of each in your application)

• Strong written and verbal skills.
• Strong administrative and organisational skills.
• Relevant computer and digital skills.
• Customer service and sales experience in a busy environment.
• Committed to excellence and acute attention to detail.
• Courteous and professional telephone manner.
• Ability to work well under pressure and independently.
• Ability to problem-solve and achieve good solutions to daily challenges.

Desirable traits (not essential)

• Current Victorian RSA Certificate
• Wine Club experience
• Wine knowledge
• Previous experience with Shopify, MailChimp and Ready To Ship

Additional

• Some heavy lifting may be required
• Ability to work weekends, sometimes at events in Melbourne and/or other regional centres

This is a full-time on-site position that may require some weekend work when necessary. Please apply by sending your applications to hr@gapstedestate.com.au

Laboratory Technician

As a Laboratory Technician you will work autonomously producing analytical results through a variety of analyses for the purposes of our Winemaking team and produce trade samples for Sales and Marketing. You will be responsible for ensuring our Laboratory operations, systems and equipment meets best practice standards.

Responsibilities

• Set up, calibrate and operate laboratory equipment and instruments.
• Conduct accurate and timely analytical testing of wine and juice.
• Produce trade samples for Sales and Marketing
• Maintain the laboratory, equipment and completing regular stock take of consumables.
• Ordering reagents and equipment for analytical purposes.
• Accurate recording of results and cross checking of results.
• Maintain QA approval system for wine additives.
• Be conversant and participate in the maintenance of HACCP.
• Participate fully in vintage/harvest work requirements.
• Maintain Interwinery Group benchmarking.

The successful applicant will be able to demonstrate the following attributes:

• Have a desire to be an important member in producing high quality wine.
• Have proven experience in a wine laboratory environment.
• Be proficient in the use of modern computer interfaces.
• Have an energetic and positive approach to work.
• Be able to work independently and be self-motivated.
• Have excellent verbal and written communication skills.
• Have a desire to improve current practice through accuracy and efficiency gains.
• Having a familiarity with Ezy Wine will be advantageous.

Please apply by sending your applications to hr@gapstedestate.com.au